CloudXone is committed to providing you with excellent service for all of our products. Because we respect your right to privacy, we have developed this Privacy Statement to inform you about our privacy practices for the entire CloudXone site (which covers verisign.com).
This Privacy Statement will inform you of:
Questions regarding this Privacy Statement should be directed to privacy@CloudXone.com. Please specify "Privacy Statement" in the subject line of your e-mail.
Privacy is of great concern to most users of the cloud-based services and the Internet, and is a critical part of an enjoyable and satisfactory user experience. We at CloudXone are acutely aware of and sensitive to the privacy concerns of our clients, retailers, shoppers and other users of our products and services. Whether you are a business owner, landlord, retailer, or a visitor to our site, we assure you that we do not collect personal information from you unless you provide it to us.
If you are pre-registering or enrolling with CloudXone, you may be asked to provide certain personal information. Please note, however, that we are asking for this information for the limited purposes of creating your CloudXone ID, and then using that online ID to notify you of changes to our products and services.
If you are using CloudXone SilverLining, you may be asked to provide certain personal information, which we will use for the limited purpose of authenticating your identity in order to complete your transaction.
You should be assured that we do not provide or sell information about our clients, partners or site visitors to vendors that are not directly involved in the provisioning of CloudXone's services.
This Privacy Statement applies to CloudXone Inc.’s site. For our SilverLining payment services, CloudXone has domestic and international "Affiliates" that provide certain certification and payment services on a worldwide basis. We strive to provide our retailers, shoppers and visitors with the highest level of privacy possible, and therefore require that our Affiliates offer no less protection than that offered in this Privacy Statement. In addition, each of our Affiliates must meet the data protection requirements of their relevant national laws.
Please note that our site contains links to other sites. CloudXone is not responsible for the privacy practices, privacy statements, or content regarding these other sites.
If you feel that we are violating this Privacy Statement, please contact us at practices@CloudXone.com. Please specify "Privacy Statement" in the subject line of your e-mail.
We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. Under no circumstances do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sex life. If you are simply browsing our site, we do not gather any personal information about you.
Statistical Information About Your Visit
When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors come and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.
Our uses of "cookies" are limited to the following specific situations. The first situation is with respect to temporary cookies. There are two instances in which we use temporary cookies. First, our Web server may automatically send your browser a temporary cookie, which is used to help your browser navigate our site. The only information contained in these temporary cookies is a direction value that lets our software determine which page to show when you hit the back button in your browser. This bit of information is erased when you close your current browser window.
To find more information about cookies, point your browser to:
How We Use and With Whom We Share the Information We Gather
We assure you that the information we gather from you is used by us only as explained below.
Sending you responses and updates
We generally respond to any e-mail questions, requests for product or service information, and other inquiries that we receive. We may also retain this correspondence to improve our products, services, and Web site, and for other disclosed purposes. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products. In situations where you have supplied your information in connection with a question or request for information about a product or service offered by a CloudXone business partner, we may also send the information you have supplied to CloudXone business partners that offer such products or services. Please be assured that these business partners have agreed to ensure the privacy and security of any transferred information and may only use the shared information to send you information about products or services about which you asked.
Facilitating the support, renewal, and purchase of our products and services
We may use the information you submit to contact you to discuss the support, renewal, and purchase of our products and services. We may also provide the information you have submitted to us to a subsidiary, business partner or representative of CloudXone so that the subsidiary, business partner or representative can contact you and facilitate the support, renewal, and purchase of CloudXone products and services.
You may receive a communication directly from one of our subsidiaries, business partners or representatives. Please be assured that any subsidiary, business partner or representative who contacts you for one of these purposes has agreed to use the information we supply only in accordance with a confidentiality agreement. To find out the names and locations of the subsidiaries, business partners and/or representatives to whom we have provided your information, please contact us at the address given at the end of this Privacy Statement.
Validating your identity
Certain types of Accounts require that we compare some of the information in your application to information contained in a third-party database or with some other third party source. We do this in order to authenticate your identity and other attributes, and also to prevent identity theft. We have confidentiality agreements in place with these third-party databases restricting the disclosure of your information. In certain limited situations, we have contracts in place permitting the third-party database to disclose the information to its subcontractors or affiliates, but only for authenticating your identity and only in accordance with confidentiality agreements.
Processing payments (if you are using our payment services)
Disclosure by Law and Protection of CloudXone and Others
CloudXone may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or enforce or apply CloudXone's agreements.
From time-to-time we may request information from customers via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use of and satisfaction with this Web site, and improving our customer service and product offerings.
Your Ability to Opt-Out of Further Notifications
From time-to-time, we notify our subscribers of new products, announcements, upgrades and updates. If you would like to opt-out of being notified, please contact us at the address given at the end of this Privacy Statement.
Our Security Procedures
We consider the protection of all personally identifiable information we receive from our Web site retailers, shoppers and visitors as critical to our corporate mission. Please be assured that we have security measures in place to protect against the loss, misuse, and alteration of any information we receive from you. As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information. In order to try to minimize this risk, we encrypt all personal information that you submit using the Secure Sockets Layer (SSL) protocol. Our security procedures are also subject to at least an annual SAS-70 Type II audit by an internationally-recognized accounting firm.
How You Can Update or Correct Your Information
If you would like to update or correct any information in our records, please contact us via e-mail at id-support@CloudXone.com, or at the address given at the end of this Privacy Statement.
Changes to this Privacy Statement
If a material change is made to this Privacy Statement and/or the way we use our customers' personally identifiable information then, we will post prominent notice of the nature of such change on the first page of this Privacy Statement and also on our home page.